from Damon Corrie
to customerservices@cbc.bb,
MCTV Barbados
cc Ian Bourne
date Wed, Sep 8, 2010 at 9:51 AM
subject Fw: WAITING SINCE JULY 9th FOR AN MCTV TECHNICIAN!!!!
mailed-by yahoo.com
signed-by yahoo.com

hide details Sep 8 (4 days ago)

Dear MCTV,

It has been 8 weeks now – this must be a world record or something, so I will be returning my second box today – but you need to correct the bills I keep getting charging me for the use of the second box which has not worked or been
used since I reported it on July 9th 2010 – because the STV cable in my bedroom is obviously non-functional….and which no technician has bothered to check in the 8 weeks between July 9th 2010 and now.

Perhaps ‘corporate‘ did not bother to even forward the complaint below to ‘customer services‘ – which says a lot in and of itself.

—– Forwarded Message —-
From: Damon Corrie
To: MCTV Barbados mctvcorporate@cbc.bb>;
Cc: MCTV Barbados
Sent: Fri, July 23, 2010 1:26:21 PM
Subject: WAITING SINCE JULY 9th FOR AN MCTV TECHNICIAN !!!!

To whom it may concern:

Today is the 14th day that I have been waiting in vain for the MCTV cable in my bedroom to be checked and replaced/repaired.

On July 9th both my MCTV boxes were brought in, both checked, one was replaced & the other proven OK , returned home – box in the living room OK – but the one in my bedroom was still not working.

On July 10th the ‘bedroom‘ box was returned – checked & still Ok, returned home & re-attached it to the MCTV cables in my bedroom – box still not working; the person at the front desk said “An MCTV technician will come to my house to
check the cables “as soon as possible.”

On July 12th I called to remind about the July 10th request for a technician to visit my house.

On July 14th I called to remind about the July 10th & July 12th requests for a technician to visit my house.

On July 15th I saw an MCTV van at my next door neighbor so I thought ‘Good – they’ll be coming over to me next since they are already here‘; but the van left.

Today is July 23rd and as of 1.15 pm (present time of writing) I have still not received a call from any technician asking for directions to my house and I still have an MCTV box that I can watch absolutely nothing on for the past 14 days. I expect NOT to be billed for the no-service on this second box.

Mr. Corrie

Account # ***-01****