Automotive technicians better able to diagnose and service Kia vehicles

Some 12 automotive technicians are better able to diagnose and service Kia vehicles after completing training on a new Kia diagnostic tool.

Spencer Gill, Inventory Manager at leading car dealer, McEnearney Quality Inc. (MQI), said that the training was well-received by the technicians and would have a positive impact on customers and the servicing of their vehicles.

This new diagnostic tool provides a much more timely and accurate diagnosis since real-life testing can be done while the vehicle is being driven. As a result, the overall servicing of vehicles improves.

Gill explained that the new diagnostic system was delivered via a Samsung Galaxy Tab 10.1 smart tool. It connects wirelessly to the vehicles, reading their computers and sensors as well as reprogramming them when necessary. “An added benefit is that the diagnostic tool can be used and monitored live while the owner or user is in the car,” he said.

The Inventory Manager added that the new system was a significant improvement over its predecessor which was “bulky and had a long cord that attached to the vehicle.”

Twelve automotive technicians are better able to diagnose and service Kia vehicles after completing training on a new diagnostic tool delivered recently by Jesse Cruz of Kia Miami (second from left).

Twelve automotive technicians are better able to diagnose and service Kia vehicles after completing training on a new diagnostic tool delivered recently by Jesse Cruz of Kia Miami (second from left).

The five-day training was conducted by Jesse Cruz of Kia Miami in Florida for technicians who were either based around the region or work with MQI. “Having a Miami-based service and parts support centre that is close by and in the same time zone is a tremendous boost and shipping and travel costs are kept low. This all redounds to the benefit of our customers,” Gill noted.

Over 300 Kia vehicles are serviced at MQI each month and this number is growing as sales continue to be strong, Gill said. In addition to Kia, MQI represents other major automotive brands including BMW, Ford, Mazda and Mini. MQI is a wholly owned subsidiary of ANSA McAL (Barbados) Ltd.

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