Guests at the Blue Horizons Garden Resort in Grenada are now experiencing world class Wi-Fi solution thanks to Digicel Business.

The Challenge:

The existing wireless network included multiple carriers and equipment from multiple vendors and did not reach all access points throughout the resort. As a result, there was spotty coverage, a poor internet experience for guests. In order to provide the highest-quality wireless experience and meet the growing internet demands of its customers, the Resort’s legacy wireless network needed an upgrade. To determine the best wireless solution for its needs, the Resort’s IT team worked with Digicel Business to pinpoint what elements of the new network were most critical.

The Solution:

Together, Digicel and the Blue Horizons Garden Resort concluded that the new wireless network would need to be scalable, reliable and, most importantly, easy-to-use. Digicel installed ADTRAN Bluesocket throughout the resortt. The centralised management platform allowed Digicel to easily monitor all Wi-Fi components at the Resort and simplify the process of moving, adding or changing access points. As such, the Blue Horizon Garden Resort could easily scale reliable wireless service to changing capacity demands for individual guests or large conferences.

The Results:

The Digicel Business cloud-managed solution streamlined the delivery of wireless service and enabled the Resort to outsource its network maintenance, monitoring and management meaning they could focus on their guests. The solution’s fully-redundant infrastructure guaranteed 99.99% uptime, 24/7 proactive monitoring and ongoing maintenance and hardware replacement.

Digicel Grenada Business Solutions Sales Manager, Justin Boylan, said; “The fact that the resort had no single management platform would have one day become a threat to the reliability of wireless service. More time was spent managing vendors or fixing individual access points, rather than improving efficiency and proactive monitoring. Our optimised Wi-Fi network means that our technicians can focus on improving network efficiency and performance to deliver a better experience for Blue Horizon’s guests.”

Owner and Manager of the Blue Horizons Garden Resort, Arnold Hopkin, said; “Having a cloud-managed Wi-Fi service means our IT staff can outsource wireless network maintenance, monitoring and management, freeing them up to address other IT concerns should they arise. While our guests enjoy reliable Wi-Fi access, we can focus on providing them with elite customer service and an exceptional Caribbean experience.”

Visitors to the Blue Horizons Garden Resort can now expect the same Wi-Fi experience on vacation as they do at home or work – enabling them to stream content and have 24/7 on-demand bandwidth access to watch movies and upload photos.