LIME Caribbean has launched another innovative digital tool designed to give customers across the region greater access and more control of their own mobile services.

The My LIME Self Care App, which can be downloaded on iPhone from the Apple Store and on Android from the Google Play Store, is now available in Barbados and is currently being rolled out across all LIME markets in the region.

With the My LIME Self Care App, pre-paid users can buy and view add-ons, monitor their data usage, as well as track the last 24 hours of call and text history, including duration, charges and destination numbers.

The App will also enable post-paid customers to view and monitor their data usage, in addition to downloading and paying their bills online. Among other uses, the App also summarises overages and allows email messages to be sent directly to customer service representatives for extra help.

This extraordinary value offer is free to LIME customers.

“The MY LIME Self Care App places the control where it belongs – in the hands of the customer. It’s because LIME is committed to providing our customers with the most innovative products that complement their lifestyle and make them the decision makers,” said Martin Roos, CEO of LIME Caribbean.

“We are also committed to driving customer service excellence, where excellence is defined by the customers themselves, not by the provider. This App gives the customer the authority and flexibility to manage the services they need,” added Roos.

With a major US$1.05B network upgrade programme already underway, LIME is continuing to invest heavily in the region.

The compnay has also afforded its customers a plethora of value packed data plans, an attractive range of affordable smartphones, revitalized its brand identity, refurbished retail stores and continues to roll-out innovations.

All of this no doubt has contributed to the growth in our customer base as is evidenced by the over 100,000 new subscribers who joined our network in just 60 days at the start of the New Year,” added Roos.

“Now, this new App is among a suite of new innovations that LIME has in the pipeline for its customers. The LIME Self Care ‘wizards‘ will also shortly be on hand in retail stores to demonstrate the features of the App and help customers to better understand this useful application.”

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