(UPDATED) Gaalaxy Fashions at Sheraton Mall DOES RIGHT THING: OFFERS EXCHANGE IN LIEU OF REFUND!
Finally returned to store… After a lengthy discourse with owner’s wife who reprimanded myself for this article and her husband for refusing a solution, as co-owner of Gaalaxy Fashions at Sheraton Mall she instructed staff to let me get similar value of products in lieu of a refund.
For those unfamiliar? It was Monday 11th November when I sought a refund for a voice recorder I was not satisfied with, was told Owner is out of Island until Thursday evening, waited and went back on morning of Fri. 14th only to learn Owner is not in in that day … However, the point is now moot as I was provided exchange in lieu of a refund…
I called the Nation and chatted with Maria Bradshaw, who says I have to go to Fair Trading Commission. I call the FTC, and they got my refund? Psyche! Nope, they said I had to try the Office of Public Counsel – who did do some research and called me that Wednesday, they said since I bought the device for professional reasons as opposed to personal use, they cannot pursue the matter.
Meanwhile, I am very happy with the machine I got from Cave Shepherd – ironically, if they were posed with same situation? I know they probably would offer me Cave Shepherd ca$h or try to reach some kind of accord on the matter.