Enterprise customers of four different vendors ranked Avaya as the top provider of video conferencing technologies according to industry analyst firm, Nemertes Research. As a result, Avaya has been designated the 2014 Nemertes PilotHouse Top Provider for Video Conferencing for the enterprise. High marks in value and technology helped garner the award which customers weighted as the most important factors in the rating criteria.

Nemertes Research also found that Avaya customers are among the most loyal, with high scores received in the overall solution strategy and future roadmap category. Customers also appreciated the pricing, clarity of licensing and actual costs relative to Avaya’s video conferencing portfolio.

Based on feedback from the customer study and Nemertes’ analysis, the research report recommends that companies include top providers in any evaluation of video conferencing.

The research results from the feedback of 500 IT decision makers using collaboration technologies and was conducted in the Spring 2014 in the U.S.