LIAT set to upgrade Customer Reservations System
Regional airline LIAT is set to upgrade its Computerised Reservations System (CRS) which handles all reservations; and its Departure Control System (DCS) which is used for check-in. The upgrade is planned to take place over the period of October 23 to 24.
Over the past several months, LIAT has been putting the necessary plans in place and all systems are go for the upgrade.
In light of the planned upgrade, LIAT wishes to advise its customers and the public in general that its reservations system will be unavailable from 6:00 pm on October 23 until approximately 9:00 am on October 24. As a result, customers wishing to make a new booking or to make a change to an existing booking will need to do so outside of these hours.
Among other benefits, the planned systems upgrade will enable LIAT to improve its interline capability, which could facilitate seamless connections with other carriers.
LIAT is confident that the new CRS, which also has the capability for new features such as web check-in which will be added over time, will vastly improve the customer experience.
While no major hiccups are expected during the migration to the new CRS, LIAT is cognizant that even the best planned cutover could result in unforeseen challenges. The Company is therefore urging its valued customers who are scheduled to travel on flights departing from 6:00 pm on October 23 through to 12:00 noon on October 24 to adhere to its required check-in of at least two hours before departure. Customers are also required to present a copy of their latest itinerary at the check-in counter to accelerate the check-in process.
Throughout the LIAT network contingency procedures will be in place and additional customer service personnel will be available to ensure the needs of customers are met.
Customers needing assistance may also call the LIAT Call Centre from Antigua on 1-268-480-5582; toll free from the rest of the Caribbean on 1-888-844-5428; from Puerto Rico and the US Virgin Islands on 1-866-549-5428 and from the United Kingdom on 0-808-234-2329.