NISE CUSTOMER AWARDS SERVE TO HIGHLIGHT HARRIS PAINTS’ POSITION AS A REGIONAL LEADER IN SERVICE QUALITY
Harris Paints’ most recent award winning performance in the Barbados National Initiative for Service Excellence (NISE) awards has emphasised the company’s status as a regional leader in customer service excellence and commitment.
This major achievement in the inaugural improvement awards clearly demonstrates recognition of the Company’s commitment to providing excellent customer service while engaging employees in a customer focused strategy that is positively impacting customer loyalty and positive brand recognition across the region, the Company stated.
“The big win for Harris is that over two-thirds of the Harris staff got involved in the initiative and we and our customers have seen improvements in many areas varying from health and safety… product information and process improvement.”
“We have also improved our supply chain efficiency. Many of our staff members have also made personal improvements from gaining more skills on the computer, on improving their public speaking and all of this directly or indirectly impacts on our customer value propositions for the better. So our commitment to continuous improvement at Harris will continue as it did over 40 years ago,” said Mr. Johnson.
The Chairman added that the key to the success of the Company, presently celebrating four decades in the business: “has been having good employees, keeping them engaged with the customers and going the extra mile. You always have to try to please your customers and bend over backwards to help. In the long run you may lose a few dollars by giving away a deal, but that customer is going to become loyal forever.”
NISE designed the NISE 100 Improvements in 100 Days Challenge, which ran for 100 days from January 23rd, to fully engage employees at all levels of participating companies to conceptualise, evaluate and implement ideas to positively impact on the business in areas including Innovation, Creativity, Customer Satisfaction, Work Relationships, Punctuality, Waste Reduction, Personal Development, as well as Working Conditions & Atmosphere.
Notably, the outstanding performance in the NISE Barbados Awards came in the wake of another standout performance in March of this year by Harris Paints (St. Lucia) Limited, which won a total of five quality awards in the coveted categories of Diamond and Platinum at the inaugural St. Lucia Manufacturers Association Awards (SMA’s). These included a brace of Platinum Awards in the categories of Human Resource Development and Social Responsibility, topped off with three Diamond Awards for Implementation of Standards and Best Practices; Leadership; along with Product & Consumer Service Quality.