Employees’ understanding of what is required of them is one of the lowest scoring areas in the NISE Employee Engagement Index (NEEX). Addressing the 10th Biennial Scientific Conference for the Association of Occupational Therapist, NISE CEO Ms. Kim Tudor also revealed that men are more satisfied with their work than women and that almost 40 percent of employees are unhappy with their remuneration. Ms. Tudor explained that role clarity is important to every organization. “When employees know what to do, what is expected of them, are aware of priorities and the most effective working methods, the organisation’s level of effectiveness and efficiency will increase and performance will improve in equal measure. This will also help increase the level of job satisfaction and improve the atmosphere at the workplace. The reverse also applies: in addition to causing non-productivity and inefficiency, role ambiguity also tends to be a major stress factor for employees”.

Ms. Kim Tudor, CEO of NISE, addressing the 10th Biennial Scientific Conference for the Association of Occupational Therapists

Despite this, the results also showed that employees indicated that they felt fit and emotionally able to do their work.

On August 22nd, The National Initiative for Service Excellence (NISE) Inc. commenced a land mark national study which sought to provide us in Barbados with an in depth understanding of the dynamics of the workplace as well as how we compete internationally.

Findings from the NEEX will highlight the drivers that influence organisational performance from the employees’ perspective and will indicate the positive or negative factors impacting on employee engagement, commitment, productivity, absenteeism, customer orientation and so on.

Ms. Tudor noted the importance of measuring employee engagement as it “ultimately will enable organisations to gain competitive advantages by identifying and adopting those best practices which promote and sustain and engaged workforce, willing to go the extra mile, learn faster and be more resourceful on the job.”

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