CLOSING PROVERBIAL BARN DOOR AFTER HYPOTHETICAL HORSE ALREADY “WINSTON-HAULED” IT – CLICO ANNOUNCES MEASURES TO IMPROVE PUBLIC AND POLICY HOLDER COMMUNICATION

{EDITOR’S NOTE PLEASE NOTE AT DIVI SOUTHWINDS TONIGHT FROM 6:00 PM TO 8:00 PM THERE WILL BE ANOTHER CLICO POLICYHOLDERS’ MEETING WITH JUNE FOWLER AS KEYNOTE ADDRESS}

CLICO International Life Insurance Ltd. Barbados and OECS today announced a redoubling of its efforts to improve the company’s level of communication with its policyholders and the public. CLICO noted that an expansion has been made to the CLICO Policyholders’ Response Team reflecting an increase of the human resources directed towards this task both in Barbados and the OECS.

{IMAGE COURTESY: B'DOS ADVOCATE} (L to R) Leroy Parris & Terrence Thornhill

The company emphasised that this represents another step in the service it has continued to offer to its client base over the last year, through dedicated agents and staff. The agents have been by sending out letters to policyholders, meeting with them and answering their queries on a one-on-one basis but the expanded team will help the communication process. CLICO has also taken measures to improve accessibility by creating a hotline for policyholders.

CLICO International Life President, Mr. Geoffrey Brewster explained, “Even though agents and customer service personnel have been available to answer queries over the last year, we will add another dimension to our customer service by establishing a dedicated CLICO Policyholders’ Hotline for Barbados and the OECS. The number will be publicised shortly and details will also be placed on www.clicoinfo.com.”

The CLICO Policyholders’ Hotline will operate between the hours of 10AM and 3PM. Where necessary, callers questions will be referred to management for answers if the hotline personnel are not able to answer immediately; CLICO guarantees that in cases where follow up is needed, a call-back will be made within a 48-hour period. Agents and specialised personnel will be used as resource persons to ensure that the correct information is disseminated either during the initial call or on call-back.

Additional response guarantees of 48-hours for emails and 72-hours for letters have also been implemented with the expanded response team maintaining a close eye on the direct questions and comments channelled through the website www.clicoinfo.com where queries / comments can be submitted by clicking ANSWERS.

CLICO Holdings President Mr. Terrence Thornhill commented on the recent Executive meeting with concerned Barbados policyholder Mrs. June Fowler, “We had a very cordial meeting with Mrs. Fowler at which she articulated several concerns ranging from investment security to our method of communicating with the public and policyholders. We are satisfied that some of these concerns are valid and we will be working assiduously to improve our communication processes. We have assured Mrs. Fowler that we view policyholders as our business partners.”

CLICO looks forward to the upcoming Judicial Manager’s appointment and formalisation of the Judicial Manager’s mandate, both geared towards safeguarding the investments of the policyholders. Management, agents and employees across our island network of Anguilla, Antigua, Barbados, Dominica, Grenada, Montserrat, St. Kitts, St. Lucia and St. Vincent will continue to work with our policyholders for a successful future. CLICO will continue to keep its policyholders and the public informed.

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