Barbados? Fair Trading Commission Calls for Vigilance from Consumers and Businesses

The Fair Trading Commission reminded consumers that they have a role to play in assisting businesses in upholding consumer rights.

Officer-in-Charge of the FTC‘s Consumer Protection division, Judy Maynard, repeatedly emphasised the importance of consumer vigilance during her presentation and the subsequent question-and-answer segment; ?Be an alert consumer. Ask questions.?

It’s the first of the FTC?s series of community outreach talks, the debut was held at the Grazettes Resource Centre in St. Michael recently.

The discussion dealt with why it is important for consumers to be aware of their rights and responsibilities and to remind the audience that by doing so, they aided the FTC in its consumer protection duties, which benefit everyone.

Maynard reminded the audience that they should ensure that they are fully informed before making a purchase.

?If you are buying something, you should be informed about its condition. If it?s new you must be told it?s new. If it?s reconditioned, they should tell you. If it?s second-hand, you should be told,? said Maynard.

One such way that was highlighted is for consumers to keep receipts and invoices. Maynard pointed out that this helps businesses to be certain that the product was purchased from them, if it has to be returned or exchanged.

The officer told those present that by being vigilant in this and other ways, they were not only helping themselves and the FTC but also business places.

?You might be alerting the store to something they were not aware of,? she said.

She also called on businesses to be vigilant by implementing compliance programmes, where they make checks to ensure that their information, advertising and labelling are correct.

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