LIAT’s Response To Barbadian Trade Union NUPW’s Scathing Comment on Service & Competency
First of all, some facts. Global airline punctuality, measured by the industry standard of arrival time within 15 minutes of schedule, averages 75 per cent. By definition an average means some airlines will perform above this figure, and some will perform below. LIAT’s average punctuality over the last six years has been 67 per cent. This same figure was recorded over the last three months, putting LIAT in the company of some well-known airlines.
Our operational performance is certainly not where we would we want it to be and we owe it to our customers to deliver real improvements. Delays and cancellations can happen for a myriad of reasons – maintenance, weather, crew availability, airport handling, Air Traffic Control, government clearance procedures, and so on.
One further reason, alluded to by Mr. Clarke, is the nature and size of the schedule. LIAT has one of the most complex schedules, relative to its size, of any airline in the world. It flies to 19 countries, yet connects over 200 destinations. Such complexity inevitably brings pressure on operational integrity.
We are therefore looking at ways to simplify and streamline our schedule while maintaining our core route network. This may mean reducing some flights in order to make the overall schedule more reliable. We intend that these changes will be in place by the end of October 2014.
We would like to let Mr. Clarke and all our customers know that our operational performance is of the highest priority for all of us in LIAT and we will continue to strive to produce real improvements.