Telecoms firm Avaya Named Nemertes PilotHouse Top Provider for Enterprise Video Conferencing

Enterprise customers of four different vendors ranked Avaya as the top provider of video conferencing technologies according to industry analyst firm, Nemertes Research. As a result, Avaya has been designated the 2014 Nemertes PilotHouse Top Provider for Video Conferencing for the enterprise. High marks in value and technology helped garner the award which customers weighted as the most important factors in the rating criteria.

"The key to this research is that it's based largely on ratings from those who know best: IT professionals who actually use the products and services. The 2012 acquisition of Radvision improved Avaya's video conferencing capabilities to the point where it's delivering an overall better experience to the enterprise than its competitors." - Robin Gareiss, President, Nemertes Research. Independent customer research such as that performed by Nemertes validates that Avaya video conferencing is the solution that all other potential buyers should be considering. (PRNewsFoto/Avaya)

The key to this research is that it’s based largely on ratings from those who know best: IT professionals who actually use the products and services. The 2012 acquisition of Radvision improved Avaya’s video conferencing capabilities to the point where it’s delivering an overall better experience to the enterprise than its competitors.” – Robin Gareiss, President, Nemertes Research. Independent customer research such as that performed by Nemertes validates that Avaya video conferencing is the solution that all other potential buyers should be considering. (PRNewsFoto/Avaya)

Nemertes Research also found that Avaya customers are among the most loyal, with high scores received in the overall solution strategy and future roadmap category. Customers also appreciated the pricing, clarity of licensing and actual costs relative to Avaya’s video conferencing portfolio.

Based on feedback from the customer study and Nemertes’ analysis, the research report recommends that companies include top providers in any evaluation of video conferencing.

The research results from the feedback of 500 IT decision makers using collaboration technologies and was conducted in the Spring 2014 in the U.S.

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