FLOW to devise Cloud Storage Facility in Barbados: Columbus Business Solutions Official Launch

A few years ago, I did sales training with Franklin Covey, which is based in West Valley City, Utah, and is a provider of time management training and assessment services for organisations and individuals.

Jaggernauth Dass, vice president of CBS for the eastern caribbean Feature Address for CBS Launch, June 10, 2014

Jaggernauth Dass, vice president of CBS for the eastern caribbean
Feature Address for CBS Launch, June 10, 2014

It was a consultative sales methodology course entitled Helping Clients Succeed. It taught the skills practiced by the top three (3) percent of sales professionals in the world. It was a combination of critical communication skills, disciplined business thinking and fierce execution that enable sales persons to talk honestly, explore the real issues, and collaborate to craft solutions that exactly meet their client’s needs.

An avid supporter of the Internet, MP Donville Inniss (in tie) chats with FLOW Barbados' Managing Director,  (black suit) Niall Sheehy

An avid supporter of the Internet, MP Donville Inniss (in tie) chats with FLOW Barbados’ Managing Director, (black suit) Niall Sheehy

Since taking the helm, I have thrived to implement the Helping Clients Succeed framework that blends the art of sales with the science of sales.

At Columbus Business Solutions (CBS) we integrate product knowledge, business acumen and proactive customer management as part of our daily lives.

We focus on –

1. Becoming trusted business advisors for our clients.
2. Asking effective questions and genuinely listening so clients feel understood and valued.
3. Moving away from “solution pitches” and start having results-driven conversations.
4. Crafting solutions that exactly meet clients’ needs and buy in criteria.
5. Enabling effective decision-making and execution strategies.
6. Gracefully exiting while preserving the relationship when a solution can’t be reached.

"Jaggs" as Mr Dass prefers to be called seen consulting earlier with Sr Advisor John Maduri from Columbus' Head Office

Jaggs” as Mr Dass prefers to be called seen consulting earlier with Sr Advisor John Maduri from Columbus’ Head Office

The buyer/seller relationship is fundamentally broken. Let’s face it, buyers simply don’t trust sellers. Years and years of dysfunctional buying behaviours have given rise to equally dysfunctional selling behaviours. Too often sales professionals approach their customers with a faulty mind-set that sales is something they do for the customers rather than with them. Many sales specialists focus more on “hitting their numbers” than on finding solutions that exactly meet their client’s needs. The result is usually missed quotas and unsatisfied customers. This is unfortunate because if you really think about it, both the buyer and the seller really do want the same thing–a solution that meets their respective needs. At Columbus, through CBS, we are changing that paradigm and focusing on helping our clients succeed and with an offering that is unmatched.

OUR OFFERINGS -

Connectivity – We provide our customers with unlimited capacity in a world full of unlimited boundaries. CBS can design and commit to any connectivity solutions your company requires. Boasting close to 42,300 kilometres of submarine optical fibre, interconnection among 42 countries, and local operations and networks in multiple Latin American and Caribbean countries, CBS can provide connectivity wherever you are in the region. Using the latest generation Multiprotocol Label Switching (MPLS) networks, which is a mechanism in high-performance telecommunications networks that directs data from one network node to the next based on short path labels, as well as connectivity with the largest global Internet providers, direct peering with more than 40 of the top content providers in the world and three redundant latest generation 24/7/365 NOCs in different geographic areas of the region, CBS is equipped to excel as your business solutions partner. We are able to provide any business no matter the size of the same very MPLS as well as Ethernet, Dedicated Internet Access and Private Lines.

Managed Networking – Hybrid cloud environments (“Hybrid Cloud“) and modern corporate networks, even in a single physical site, require managing network quality to ensure the performance of services. CBS Managed Networking consist of Managed WAN, Managed LAN and Managed Wi-Fi, which are the ideal complement for the CBS Cloud Connectivity service.
Small Business Solutions – Our Small Business solutions are simple, flexible and affordable to meet the varied needs of your company. Supported by a team of dedicated and well-trained professionals, our services are backed by our 24-hour Network Operating Centre (NOC) with the ability to monitor, report and manage performance.

Will the Barbados Hotel & Tourism Assoc. (BHTA) or its members upgrade their service? Executive Vice President Sue Springer chatting with another guest at the Azul restaurant in Maxwell, Ch Ch.

Will the Barbados Hotel & Tourism Assoc. (BHTA) or its members upgrade their service? Executive Vice President Sue Springer chatting with another guest at the Azul restaurant in Maxwell, Ch Ch.

Our Voice Services utilises state-of-the-art digital interactive software, providing a revolutionary new telephone experience. While our Broadband Service, which Columbus owns and manages the entire infrastructure, ensures secure, controlled and reliable service at exceptional broadband speeds of up to 25 mbps.

Our Video Entertainment Services allows our customers to stay up-to-date with breaking news, business or otherwise as well as social and cultural events and major sporting activities, bundled in flexible packages to fit your needs and pockets.

When it comes to our IT Solutions we look to our Cloud services. There are many reasons why businesses today find high value in a cloud service. Many do not have a remote site to use for business continuity, storage or even disaster recovery making Cloud services an affordable and reliable alternative. But using Cloud also means that businesses need to carefully assess the technology and integration used to make sure they can still meet demanding service level Security, Cloud Continuity, Cloud Infrastructure (IaaS), Cloud Desktop, Cloud Collocation and Cloud Voice.

CBS’ customers can benefit from our wide variety of Media & Entertainment Services that can offer targeted advertising and research solutions. For example CBS has combined the benefits of our network infrastructure, with the increased affordability of display panels to provide the most powerful, scalable and reliable, yet easy to use Digital Signage platform solution.

"So now that you have a glimpse of what CBS can do for your business, let's meet the team behind the solutions:"

So now that you have a glimpse of what CBS can do for your business, let’s meet the team behind the solutions:”

Alexander Hampson often referred to as Alex, is the Senior Product Manager with CBS. He has over 15 years’ experience in telecoms and IT, holding a variety of commercial and product management roles. Prior to joining Columbus, he was a Senior Product Manager with Virgin Media in the UK.

Alex is also a newlywed, who just a short while ago, took his wife’s Gabriela hand in marriage. “Congratulations to Alex and Gabriela“.

Alex is away on business and could not attend this evening but sends his greetings to everyone.

Dean McIntosh (extreme left) Pre-Sales Manager joined the CBS team this past January he is responsible for sales to large enterprises and Government entities.

Dean has worked in the Telecommunications Industry for the last 12 years. Fully trained and experienced in the latest ICT technologies, he has now focused his knowledge base to include CBS’s full suite of Cloud Voice, Disaster Recovery and Hosted Managed Solution’. He is also hoping to one day understand and appreciate cricket and become a West Indies supporter.

Livingstone Hunte (second from left) who you may know as Livi, is our Corporate Account Manager responsible for the Hospitality Sector. He has been in the telecommunications sector for over 25 year and with that knowledge and experience has consistently contributed to the growth of CBS since joining the organization and has been instrumental in gaining a significant percentage of the Hospitality sector in the area of CBS cable TV services.

At this time I wish to publicly congratulate Livi, who just completed his Masters in Project Management, and is set to graduate in October 2014. “Congratulations, well done Sir

Anthony Jordan (first from left) is the Corporate Account Manager – Enterprise. Anthony possesses immense experience in the Business Management field where he is able to apply the knowledge gained to prospective clients, educating and expanding their brand awareness.

Anthony wears a professional hat, but when it is time to unwind he is the life of the party.

Rory Hunte (far right) is the Team Lead of the Small to Medium sized Enterprise (SME) unit of CBS. Rory has extensive business experience from within diverse sectors, an exceptional record of success, a passion for achieving all objectives as well as a strong background in sales and marketing. Rory has been extremely innovative, combining strong commercial and communication skills with a clear vision, inspiring the SME team to flourish and be successful. He is an avid supporter of charitable organizations and is a former secretary and current board member of the Kiwanis Club of Bridgetown, as well as an internal auditor for the Silver Dollars For Children Charity.

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